Refund Policy

At Reflyo, we deliver compassionate and professional online counselling sessions, connecting clients with qualified therapists through secure virtual platforms. We aim to support your well-being and provide a trustworthy service experience. This Refund Policy outlines the circumstances, process, and expectations regarding potential refunds.

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1. Scope of Services

Reflyo delivers:

• One-on-one online counselling or therapy sessions (via video, audio, or chat)

• Flexible scheduling and appointment booking

• Confidential and secure communication with licensed professionals

• Intake assessments and personalized session content

Given the immaterial, scheduled nature of these services, the refund process is designed to be fair while acknowledging scheduling and therapist availability constraints.

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2. Refund Eligibility

Refunds may be issued under the following circumstances:

• No-Show by Therapist
  If your appointment is missed or canceled by your assigned counsellor without prior notice and not rescheduled within a reasonable timeframe, you’re eligible for a full refund or rebooking.

• Technical Failure
  If the session is interrupted or inaccessible due to platform issues (e.g., inability to connect, dropped calls), and the issue cannot be resolved during or shortly after the session, a refund or session replacement is applicable.

• Double Billing or Payment Error
  If you’re charged more than once for the same session or encounter a clear billing error.

Refund requests must be submitted via support@reflyo.com within 48 hours of the session time.

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3. Non-Refundable Situations

Refunds will not be granted for:

• Change of Mind
  Rescheduling preferences, cancellation due to personal reasons, or dissatisfaction unrelated to service execution.

• Late Cancellations or No-Shows by Client
  If you fail to attend your scheduled session or cancel with less than 24 hours’ notice, no refund will be issued.

• Partial or Brief Attendance
  Attending part of the session—even if shortened—does not qualify for partial refunds.

4. Rescheduling Policy

• Clients may request a rescheduling of a booked session if made at least 24 hours in advance.

• We will strive to accommodate your request, subject to therapist availability.

• If you’re unable to reschedule and provide valid notice, your session may be converted to credit for future use instead of being refunded.

5. How to Request a Refund

1. Email info@reflyo.com within 48 hours of the missed or problematic session.

2. Provide:

   • Full name and email used at booking

   • Date and time of the session

   • Therapist name (if applicable)

   • Brief description of the issue

3. Our team will review your case and respond within 3 business days.

Upon approval, refunds will be issued via the original payment method. Processing time may vary depending on the provider.

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6. Dispute Resolution

If you believe there’s been a billing issue:

• Please contact our support team before escalating to your bank or payment processor.

• Unauthorized chargebacks may delay resolution and could lead to suspension of your ability to book further sessions.

7. Policy Changes & Discretion

Reflyo reserves the right to:

• Evaluate each refund request individually

• Decline refunds that fall outside the stated guidelines

• Update this Refund Policy at any time, with changes reflected through updated “Effective Date”

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Contact Us
If you have any questions or need further clarification regarding our Refund Policy, feel free to contact us:
info@reflyo.com
 
Important Note:
By purchasing or subscribing to Reflyo's services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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